Position Summary
Our Telephone Secretaries report to our Supervisor/Team Leader. Every Telephone Secretary is responsible for providing professional telephone services to our clients in a manner in which he/she is trained.
He/she will perform services in a timely, effective and accurate manner. The Telephone Secretary will perform all other projects or duties as assigned.
Essential Duties and Responsibilities
- Answers phone calls, take messages and/or provide information to callers and clients.
- Relay messages to our clients in a professional manner.
- Supports our company goals in your actions and words.
- Works with other employees in a team environment under the direction of the Supervisor/Team Leader.
- Adheres to the operational policies and procedures as outlined by the organization.
- Interacts with clients regarding issues and complaints to assure that they are addressed tactfully and appropriately to resolve the issues.
- Maintains client information and verifies that it is current and correct to avoid any discrepancies.
- Ensures and maintains confidentiality.
General Responsibilities
- Performs all tasks and duties in an efficient and safe manner.
- Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by organizational needs.
- Represents A1 Professional Ans. Svc., Inc. in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.
Qualifications
Education and/or Experience
- High School diploma or equivalent required.
- Typing 45-50 words per minute.
- Previous work experience in a high volume call center highly desired.
- Previous customer service experience.
Skills and Abilities
- Excellent telephone speaking skills.
- High level customer service skills.
- Ability to respond verbally and in writing to customer inquiries.
- Working knowledge of company equipment hardware and software as defined in Paths to Success for this position.
